FREQUENTLY ASKED QUESTIONS
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Why does my mod get hot or even show overheat protection?
Normally if you vape for a long time, the device or the tank will become too hot. It will show overheat protection, and you cannot vape it. You need to take out the batteries (if it is replaceable) and let it sit for 30 minutes.
If your device becomes so hot that you can’t touch it, or if the mod keeps on showing overheat protection even if it is not hot, please click here to contact us.
If your device have lines in screen, or the whole screen is black or white but still works, please turn off the mod and do a factory reset. This procedure applies to other Geekvape device as well.
If it still doesn’t work, please click here to contact us.
Check for oxide in the battery connection, clean it, and try turning on the device again.
If you have tried several times and the device is still not working properly, do not worry; we have a 90-day warranty on our products. You can click here to get a warranty. Please provide us a video about it:
● Please show us how it reacts if you charge it.
● Please show us your batteries are fully charged.
● Please show us that the mod isn’t turning on
Please try another atomiser that is working fine in your other mods, and check that you have built the coils correctly.
If you have tried several tanks and the device is still not working properly, do not worry; we have a 90-day warranty on our products.
Please read our warranty policy and provide the video of your issue.
● Please show us the same atomiser is working fine in other mods.
● Please show us at least two atomisers that do not work in your device.
Please click here to contact us.
We suggest that you first change to another set of batteries. Our mod is recommended to be used with high-rate batteries.
If it is still not working after you have tried several sets of batteries, do not worry; we have a 90-day warranty on our products.
Please read our warranty policy and provide a video of the issue.
● Please show us your batteries are fully charged.
● Please show us how it reacts if you exchange the two batteries.
Please click here to contact us.
If your coil is only slightly burnt, you may get a slight burnt taste, as if something’s not quite right. Given that we know that burnt coils can produce harmful chemicals, you should probably still change it.
Occasionally, you’ll also get a burnt taste when you have just replaced a burnt-out coil. Sometimes the flavour will disappear after a few puffs, but at other times you may need to replace the e-liquid.
The best ways to stop your coil from burning are:
1. Prime your coils.
2. Stop chain vaping.
3. Reduce power settings.
4. Keep your vape tank topped up.
5. Use an e-liquid with more PG.
6. Try an e-liquid with less sweetener.
1. Press the top cap and move it or press the open button.
2. Add e-juice through the fill port.
3. Close the top cap and stand it for 5-10 mins to get the cotton completely saturated.
4. Set a proper wattage for your coil and enjoy it!
Here are some tips to avoid leaking:
1. Please close the airflow holes when you refill the tank, and do not saturate the coil directly with juice dropping to the inner coil; you just need to fill the tank and wait around 10 mins.
2. If you do not use the tank for a while, please do not leave too much juice in the tank; this may cause leakage after several hours, and please close the airflow holes as well.
3. Please check that all the O-rings are in good condition and replace the old ones.
4. Please check if your coil is screwed tightly; if leaking persists, you can consider changing to another coil.
If you have followed all the steps and the unit is still leaking, please click here to contact us.
Why is my tank gurgling when I try to vape, and/or why is the e-juice spitting back in my mouth?
One of the simplest reasons for gurgling or spit back is a beginner attempting to vape 70VG or higher e-juice with a high-resistance coil intended for mouth-to-lung. The e-juice in that instance is too thick for your low-wattage device and coil; therefore, the e-juice doesn’t heat sufficiently to turn into vapour.
The more common reason is that you’ve flooded the coil when priming; excess juice in the coil which can’t vapourise quickly enough results in gurgling and/or spit back. To resolve the issue, you can flip your tank upside down to allow excess e-juice to empty out from the chimney, and if the problem persists, you can close airflow followed by dry pulls. Keep in mind that if your tank gets a bit hot during use, it can effectively cook the remnants of expelled e-juice inside the chimney, giving you a burnt taste, and I’d recommend you clean the chimney by removing the top cap and cleaning the cap and chimney with a lightly soaked isopropyl alcohol q-tip. Wait a minute or so and then vape as usual.
Other possible reasons for spit back may include the following: using high PG e-juice in conjunction with a sub-ohm coil, chain vaping from a tank which gets fairly hot as the heat thins your e-juice, or a coil which is wicking the cotton too quickly.
Press the fire button three times in quick succession within 2 s to enter the setting mode, then press and hold the “+” or “-” button for 2 s at the same time to enter the menu.
Press the left or right button to switch the cursor, and press the fire button to enter or exit the current settings.
Functions:
1. Auto: Turn on this function when you change your coil build, and the system will recommend a wattage setting for you.
2. Theme: Switch the cursor to the Theme; it has three set themes.
3. Colour: Switch the cursor to the colours of the themes; each theme has five colours.
4. Version: Display the version information of the current system.
5. ABB: Auto Battery Balance. When activated, the device would balance your batteries by sharing some of the chargers from the highest charged to the least charged battery. (Click here to watch a video about it.)
6. Reset: Restart the factory system.
Aegis Mini is powered with 2A fast charging, which can charge up to 80% in just 30 minutes when you use a 5V/2A charging head, but it needs around 2 hours to be fully charged. Why? It depends on the lithium battery itself. The following is some information about the charging process of a lithium battery:
The lithium battery charging process is generally divided into the following four stages:
Phase 1: Trickle charging (small current charging)
When the battery voltage is below a certain threshold, the battery is first charged with a small current, which is also called restorative charging. To protect the battery, when the battery is over-discharged, the battery first charges with a small current until the battery voltage returns to the normal voltage level.
Phase 2: Constant Current Charging
The fast-charging solution of our battery is realised at this stage by increasing the charging current. At this point the battery is charged at the maximum current that allows charging. At this stage, the charging current remains substantially constant, and the voltage continues to rise.
Phase 3: Constant Voltage Charging
When the battery voltage reaches a certain value (about 90% of the power; different products may be different), the charger will keep the battery voltage unchanged and gradually reduce the charging current value.
If the charging current is still very large, lithium ions are likely to accumulate in the vicinity of the negative electrode of the battery and grow into dendritic crystals, commonly known as dendrites; the long-term dendrite pierces the separator between the positive and negative stages to form a short circuit. Therefore, for battery safety, the charging current is small in the second half of charging process.
Stage 4: End of charging
The external charger or device interface will have a “full” prompt, and then you can unplug the charger.
Therefore, we will notice that the battery’s power slows from 80% to 100% as it enters the constant voltage charging stage. To protect the battery safety, the charging current is gradually reduced until it is full (100%).
As we all know, Aegis lines are waterproof, shockproof, and dustproof.
This article will talk about the waterproof feature of the Aegis lines.
To know more about the product’s shockproof feature, please click here.
IP68 waterproofing is able to withstand immersion for up to 30 minutes and at a depth of up to 1 metre.
Please note that the USB port and battery door need to be tightly closed, especially the USB port.
In cases where the device is being charged directly through its port, please remove the tank to prevent device shortage in case it leaks into the USB port. Moreover, please seal the USB port when not in use.
You can click here to find where to buy the USB port seal and how to replace it.
What may happen if e-juice or any other liquid gets inside the device?
· The device may auto-charge even without plugging in.
· The device may not turn on; the water may cause a short to the chip (motherboard).
· The device may auto-fire, especially if e-juice or other kinds of liquid get into the chip.
How to protect your mod from water getting into it?
· Do not drop it into water deeper than 1 metre, such as a swimming pool, etc.
· Do not let it stay underwater for over 30 minutes.
· Remove the tank when you directly charge the mod in case it leaks.
And here are Tips to Help Avoid “Vape” Battery Explosions
If your device shows any abnormal performances, please do not hesitate to send a video to us. Click here to open a ticket to contact us quickly.